Refund Policy

We want you to be completely satisfied with your purchase from Solax. If for any reason you are not happy with your order, please review our refund and return policy below.

Returns and Exchanges:

• We accept returns and exchanges within 14 days of receiving your order.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• To start a return, please contact us at solaxwearshop@outlook.com with your order details. We will provide instructions on how to proceed.

Non-Returnable Items:

• Sale items or gift cards are non-returnable and non-refundable.

• Customized or personalized products cannot be returned.

Refund Process:

• Once your return is received and inspected, we will notify you of the status of your refund.

• If your return is approved, your refund will be processed to your original payment method within 7-10 business days.

• Shipping costs are non-refundable. You will be responsible for return shipping costs unless the item is defective or damaged.

Exchanges:

• If you need an exchange for a damaged or defective item, please contact us within 7 days of receiving the product. We will send you a replacement at no extra charge.

Damaged or Incorrect Items:

• If you receive an item that is damaged or incorrect, please contact us immediately at solaxwearshop@outlook.com. We will arrange for a replacement or a full refund.